Mahesh Patwardhan

What is AIOps? Gartner has defined AIOps as “AIOps (Artificial Intelligence for IT Operations) combines big data and machine learning to automate IT operations processes,…

In the evolution of technologies, if we look at the first two decades of the new millennium, we saw mobility and cloud technologies being used…

There is Customer Success. And there is Customer Service/Support. So how are the two different? Well, for one thing, Customer Service/Support is a reactive process…

The Human Resources department, HR, to me was, for the first many years of my working life, the guys whose job in life was to…

Think of a farm somewhere out there. This farm has sensors that have been installed at various points on the farm. The sensors are meant…

The cloak of winter and the long dark cloud, which has had the world in its grip for a while now, will eventually lift and…

In an earlier post, I had discussed the emerging trends in corporate learning. The rapid growth of technology and advances in learning methods along with…

Digital Transformation in the field of education and learning has changed how new and existing employees are trained. The methods have changed from the classroom…

Digital Transformation requires, among other things, the re-designing of IT architectures to speed delivery of innovative products and services, improve market position, and create operational…

“When the snows fall and the white winds blow, the lone wolf dies but the pack survives.” ― George R.R. Martin, A Game of Thrones…